Douglas Lipp

Doug Lipp, an internationally acclaimed expert on customer service, leadership and global competitiveness, motivates and challenges audiences around the world. Formerly with the Walt Disney Company's Disney University and NEC Electronics, Lipp has spent over 25 years working from the front lines to the boardrooms of corporations around the world.

What is the magic of Disney? Join Lipp as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges. Formerly the head of training at Disney Studio's Walt Disney University, Lipp also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Lipp's career with Disney was his experience in the mid-80's when Disney management changed over from the family-run, conservative company to the progressive powerhouse corporation that it remains today.

While with NEC Electronics and in his private consulting practice, Lipp addresses the topics of global leadership and cultural diversity in the workplace, working with some of the largest companies in the U.S. and abroad. He was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park.
His humorous and down-to-earth style has attracted a wide variety of organizations and industries including: Motorola, GE Capital, Universal Studios, Pebble Beach Resorts, Bell Mobility Cellular, Merrill Lynch, Boise Cascade, Macy's, IBM, ADAC Labs, U.S. Postal Service, Conseco Fund Group, Paramount, University of California, VA Hospitals, Toshiba America, NEC Electronics, Andersen Consulting, American Express and Wells Fargo Bank.

He is the author of "Even Monkeys Fall From Trees", published during the Spring of 2001 about the balance of art and science for outstanding customer service. He has also published "Tokyo Disneyland: The Secret of Its Success"; "Danger & Opportunity: Resolving Conflict in U.S.-Based Japanese Subsidiaries"; and "Global Management".