Dr. Gary S. Goodman

Dr. Gary S. Goodman is a unique resource in the fields of customer service, sales, and telemarketing. Combining over twenty years of leading-edge business and consulting experience as President of The Goodman Organization, he is also a best-selling author of twelve books, including Please Don't Shoot The Messenger!: How To Talk To Demanding Bosses, Clueless Colleagues, Tough Customers, and Difficult Clients Without Losing Your Cool (or Your Job!); Monitoring, Measuring & Managing Customer Service.

Dr. Goodman’s seminars have been sponsored by over forty universities across the country, including the University of California, Los Angeles (UCLA), where he teaches in the Entrepreneurship and Marketing programs.

With a consulting list that reads like a “Who's Who,” Dr. Goodman’s clients include high-profile names such as Dupont, Fidelity Investments, Metropolitan Life, Polaroid, and Kraft. Quoted in publications, including Business Week, Dr. Goodman also writes articles for prominent publications such as Time Magazine's Internet edition. He is a popular guest on radio and television programs throughout the United States, Australia, and Canada.

Dr. Goodman has a Communications PhD from USC, a law degree from Loyola, and an MBA from the Peter F. Drucker School at Claremont Graduate University.