Jack Mitchell

CEO Jack Mitchell heads a family business that owns fine clothiers Mitchells and Richards in southwestern Connecticut. Providing outstanding customer service and attention for nearly 50 years, the stores have exceeded the expectations of discriminating customers and have become known as "the store where your CEO shops."

Over the years, they've gained national renown for their brilliant service touches and relationship-building ways. Their customer care philosophy is simple, elegant, and unpretentious and has built a customer loyalty that is the envy of the industry. The relaxed, friendly atmosphere makes shopping a pleasure. Under Mitchell's leadership, Mitchells and Richards are committed to providing exceptional customer service and high quality merchandise in an exciting, friendly and visually dynamic atmosphere. The end result is a remarkable customer experience that has created a $60 million enterprise.

At a time when customer service is the difference between success and failure, Mitchell's high-touch approach yields real results. Mitchell's responsibilities are fundamentally strategic, keeping the family together and synergistic and maintaining strong positive relationships with customers, clients and vendors. He even spends Saturdays and busy times on the selling floor.

Author of the bestseller Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results, Mitchell outlines a series of effective principles that work for any company. A huge success, Hug Your Customers was on BusinessWeek Business Best Seller List, and on The Wall Street Journal Business Books Best Seller List.