Terry Jones

As founder of Travelocity.com, chairman of Kayak.com, and Chief Information Officer at American Airlines/Sabre, Terry Jones is on the cutting edge of innovation and change in the new information age. He leads companies whose innovations have changed an industry. For the past five years, Jones’ consulting practice has helped companies use the unique tools and techniques he developed to keep up with this rapidly changing world.

Having worked in both small startups and the larger corporate world, Jones offers a unique perspective on innovation, providing audiences real world examples of how to create a culture of innovation in a company.

During the 70s, Jones helped create one the of the fastest growing business travel companies ever formed. Continuing in the 80s and 90s, Jones led product development, programming, and operations at American Airlines/Sabre, the computer system that became a Harvard case study on automating customer service.

Jones then founded Travelocity.com, taking it from a team of ten people to a multi-billion dollar public company. After leaving Travelocity he became chairman of Kayak.com, a completely different travel site that grew to the size of Priceline in just three years.

A graduate of Denison University, Jones entered the business world in 1971 as a travel agent. Today, he serves as the principal of Essential Ideas, a company he founded to help companies transition in the digital economy. He serves on the boards of Rearden Commerce, Smart Destinations, EarthLink, Lake Tahoe Shakespeare Festival, and the Technical Advisory Committee of the Boy Scouts of America. He is also a special venture partner at General Catalyst Partners.

Jones is a lively, humorous, and knowledgeable keynote speaker, who customizes his presentations with necessary research for every audience.

Topics

Leadership in a Wired World

It is a new world out there -- a world where 'the office' is anywhere and communication is constant; where the pace of change is staggering, and where the 'wired generation' is entering the work force. In this new world, how do you lead? The basic principles of good leadership haven't changed in hundreds of years. But,in this new world, how we apply them must change. Today's new workers have been raised in the digital age, multi tasking since the age of 3, and been online for most of their life. How can companies most effectively communicate with, lead, and leverage this very different employee base?

Terry Jones has led both large corporations and small startup companies as a CEO, board member, and consultant. His innovative leadership style has helped reshape the travel industry. In this keynote speech, Jones offers concise and actionable insights into how leadership is changing in this new technology-driven world.

Entrepreneurship - Entrepreneur or Intrapreneur?

Online research will soon influence over $1 trillion in offline sales, yet many companies are still optimized to deal with customers only over the phone or in the store.

Terry will show your audience the importance of adding digital relationships to your company's strategies. At companies such as Travelocity, Kayak.com, La Quinta Hotels and Earthlink, Terry has been involved in creating, leading and implementing CRM strategies that leverage the digital world.

The Business of Innovation

Growth - every company has to have it. But in today's hypercompetitive environment and difficult economy how do you get it? Terry Jones, master of innovation took a team of ten and built a multi billion dollar enterprise based on an innovative idea that most of his colleagues thought would fail. Jones created a culture of innovation where new ideas were celebrated, mistakes became fast learning loops, and employees learned that anyone can innovate.

In this insightful keynote presentation, Jones takes audiences through the steps to nurture new ideas and the organizational structures, funding policies, and team members required for success. Many keynote speakers talk about the future. Jones gives audiences step by step plans to create it.

Building Digital Relationships With Your Customers

Online research will soon influence over a trillion dollars in offline sales, yet many companies are still optimized to deal with customers only over the phone or in the store. Terry Jones shows audiences the importance of adding digital relationships to any company's strategies. At companies such as Travelocity.com, Kayak.com, La Quinta Hotels, and Earthlink, Jones has been involved in creating, leading, and implementing CRM strategies that leverage the digital world. Jones opens the door to this new world with examples drawn from all types of online and offline companies. He discusses the latest techniques for emarketing, the evolution of search, and how broadband is changing consumer behavior online.

Not just for consumer companies, Jones' techniques are essential for the industrial buyer whose world is also being reshaped online. Participants in this keynote presentation will learn how to craft a multi-channel strategy to deal with tomorrow's marketplace.

Please call 800.225.4575 or contact us for more information on this speaker's speech topics.

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Terry Jones
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