Psychologist, Author & Motivator
Dr. Janet Lapp is a psychologist, author, and consultant who leads workplace transformation. With a professor’s ability to translate complex theory into usable answers and a humorist’s knack for getting ideas across in an entertaining way, she engages her audiences in a “change lab” where they assess their leadership skills and acquire the tools they need to improve them. Read More >
What would happen if everyone in your organization saw the positive aspect of change instead of the negative? What would it look like if people broke out of their molds, pushed their boundaries, and developed a new set of skills? Read More >
Research indicates that 69 percent of the workplace is not fully engaged. How much time and money would be saved if everyone rekindled their passion, became fully engaged, and took daily and consistent action toward reaching their own goals and the goals of the organization?
In this humorous and energetic presentation, speaker Janet Lapp equips audiences with a positive mindset that will make them open to change and opportunity. Audiences will learn how to: Read Less ^
Speaker Janet Lapp’s research on the psychology of customer experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. In this presentation, audiences will learn the latest neuromarketing techniques used by such companies as Apple, Starbucks, Lexus, and Harley-Davidson that maintain loyal and emotionally connected customers. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.
The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams.
This program is available as a keynote presentation or as interactive half- or full-day sessions.
"You captured everyone from the moment you walked onstage. Thank you for an exciting program and a compelling message. It was exactly what I wanted, and what we needed."
"You provided a much-talked-about and high-valued session at our conference. You hit a homerun, and that was great for our team. Thank you, thank you, thank you. I have to tell you that it is amazing how much you were able to discover about the Allstate culture with the limited amount of information you were provided. Really amazing."
"She captured the hearts and minds of our group and left them with the belief that the changes they are experiencing can be positive, no matter what. She did that with her credibility and then with just side-splitting humor and compelling stories that took [the audience] from laughter to tears. In the end, she led them toward rekindling their passion and remembering why they entered their jobs in the first place."
"The reaction to your program was amazingly positive...100%. It's amazing how effectively you can connect with this group. You have helped overcome lots of blocks in us. Tally-ho!!"
"She gets people to change faster and enjoy doing it. She challenges with ideas and connects through endless humor and energy."
"Dr. Lapp's message was right on! She was a pleasure to have with us at dinner and throughout her presentation. I would highly recommend her."