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Janet  Lapp

Janet Lapp

Psychologist, Author & Motivator

Biography

Dr. Janet Lapp is a psychologist, author, and consultant who leads workplace transformation. With a professor’s ability to translate complex theory into usable answers and a humorist’s knack for getting ideas across in an entertaining way, she engages her audiences in a “change lab” where they assess their leadership skills and acquire the tools they need to improve them. Read More >

Prior to each presentation, Lapp researches, interviews, and visits clients’ facilities in order to understand their needs, wishes, and language to address them as if she were part of the organization or company. Both her change management books and her stage programs have created clear, actionable paths for organizations from Ritz-Carlton Hotels to IBM to the government of St. Petersburg, Russia.

Lapp is a registered nurse who also holds a PhD in psychology from McGill University. She was admitted into the Council of Peers Awards for Excellence Speakers Hall of Fame and was rated one of the top three speakers in the world by Toastmasters. She is the creator and host of the Emmy-nominated CBS series Keep Well and has appeared regularly on INN, ABC, CNN, and NBC. She and her team have helped hundreds of organizations around the world including Allstate, Blue Shield, IBM, Intel, Verizon, AT&T, Unilever, and Procter & Gamble to design systems to overcome resistance to change and expedite workplace transformation.

A flight instructor, Janet Lapp has flown her airplane throughout South America and Africa on medical and rescue missions and is a longtime member of the Flying Doctors of Mercy working in central Mexico. Read Less ^

Speaker Videos

Demo Video

Speech Topics

Plant Your Feet Firmly in Midair: Lead Through Change

What would happen if everyone in your organization saw the positive aspect of change instead of the negative? What would it look like if people broke out of their molds, pushed their boundaries, and developed a new set of skills? Read More >

Research indicates that 69 percent of the workplace is not fully engaged. How much time and money would be saved if everyone rekindled their passion, became fully engaged, and took daily and consistent action toward reaching their own goals and the goals of the organization?

In this humorous and energetic presentation, speaker Janet Lapp equips audiences with a positive mindset that will make them open to change and opportunity. Audiences will learn how to: Read Less ^

  • Guide themselves and others through ambiguity and uncertainty in a positive and productive way
  • Keep morale high to retain the best and encourage the rest
  • Develop the courage to face new obstacles and challenges with a strong forward momentum

The Psychology of Customer Experience

Speaker Janet Lapp’s research on the psychology of customer experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. In this presentation, audiences will learn the latest neuromarketing techniques used by such companies as Apple, Starbucks, Lexus, and Harley-Davidson that maintain loyal and emotionally connected customers. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.

The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams.

This program is available as a keynote presentation or as interactive half- or full-day sessions.