Lung Transplant Survivor, Author of Sick Girl Speaks & Vice President, Experience Innovation of The Beryl Institute
Tiffany Christensen is changing the conversation in healthcare. She approaches her work from the perspective of a cystic fibrosis patient who has received 2 double lung transplants, a professional patient advocate and Experience Professional. Read More >
Sick Girl Speaks
Partnering with Patients: A Bed's Eye View
Tiffany Christensen’s personal journey with illness and as a professional patient advocate, she has found the most profound lessons come during moments of paradoxical truths. Using these moments as the backdrop for this thought-provoking keynote, Christensen shares key research from The Beryl Institute to help professionals focus their efforts within the “8 Strategic Lenses of Experience.” Participants will gain insight into how Human-Centered Design in healthcare will “operationalize compassion” and “practicing experience” will transform healthcare for everyone.
Tiffany Christensen uses her unique perspective of both a lifelong patient and a healthcare professional as the backdrop for this dynamic keynote. In addition to her personal story, Christensen addresses why Patient and Family Engagement doesn’t always work, the power of patient activation and the approach to creating safer, more reliable care environments through shared language. Participants walk away with practical, innovative tactics ready to put into action.
In this keynote, Christensen uses her reflections of a life filled with illness to provide a rare glimpse into the heart and mind of a pediatric patient navigating our complicated healthcare systems. Christensen deconstructs misconceptions about authentic partnership in healthcare and inspire participants to take new approaches in caring for young patients and their loved ones. Learning more about the internal life of a child growing up “dying” may just change the way you practice.