Member of the Senior Executive Team at the Studer Group
Since 2006, Craig Deao has made an impact at the Studer Group as a member of the senior executive team. Craig served as an integral leader in Studer Group’s Baldrige journey. Now he spends his time dedicated to healthcare organizations working with their medical staffs and executives to help architect their own journeys to excellence. Read More >
The past decade has seen the rise of dozens of nationally-standardized metrics that are transparently reported, tied to reimbursement and galvanizing the attention of healthcare leaders. Yet many actions to improve these measures are fractured in their approach, limiting their effectiveness and stretching already-thin resources. Fortunately, evidence shows there are several high-leverage practices that can sustain improvement in multiple outcome domains through single actions. This session will review the evidence correlating positive patient experiences with quality and safety; introduce three evidence-based practices proven to improve each of these domains; and inspire attendees to set targets and hold themselves and their colleagues accountable for delivering perfect patient experiences. Read More >
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If you want to create highly engaged and loyal customers, first focus on creating highly engaged and loyal employees (and, in healthcare, this includes physicians whether employed or not). In this session participants will learn how the nation’s most successful healthcare organizations achieve and sustain high performance on their key measures of quality, safety, service and financial sustainability through a pathway focused on engaging their people. Read More >
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Leaders in healthcare have a competitive advantage: we have the most talented, passionate people of any industry. Yet, despite decades of focus on performance improvement our results lag our ambitions. In this session hear Studer Group's latest thinking on engaging people as the core competency necessary to achieve your mission.
1) Describe the latest trends in patient, physician and employee engagement.
2) Shift your leadership philosophy from satisfaction to engagement.
3) Implement evidence-based strategies to empower your team's human capital.
Develop communication skills that produce consensus, ownership and results.
Acquire ready-to-use communication tools to increase employee engagement, clarify performance expectations and create a culture of collaboration—resulting in a more purpose-driven and productive organization. Read More >
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"Craig is an excellent speaker who presented with a tremendous amount of energy and real-life examples. He made his presentation very relatable and realistic. I enjoyed his use of humor throughout his presentation and the group found the program to be highly engaging. We enjoyed how interactive the program was."
"I have been inundated with emails regarding Craig’s presentation. Our leaders were very pleased with his style and especially his familiarity with our organization. I couldn’t be happier! Craig receive the highest rating of any of our speakers in the last couple of years!"
"I was so pleased about how knowledgeable Craig was about our goals and needs despite the fact that we pulled this event together in such a short fashion. I had spoken with him just a week prior to the event. The presentation was excellent. The exercise was very helpful. Craig exceeded my expectations."
"Craig was enthusiastic, knowledgeable and motivating. Our feedback was very good and the managers were especially encouraged by his presentation. I feel his presentation will help move our organization forward."
"Engaging, warm, challenging and inspiring speaker. Good balance between being prescriptive yet respectful of our organization while creating sufficient discomfort for change to occur."