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Jason A. Wolf, PhD

Jason A. Wolf, PhD

President, The Beryl Institute & Recognized Expert on Patient Experience Excellence


Jason A. Wolf, PhD is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 55,000 members and guests in more than 70 countries and establishing the framework for the emerging profession of patient experience. Read More >

A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement.  He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification.

Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA, working with over 45 facilities on improvement and change efforts. He also conducted groundbreaking research to identify the characteristics of high performance healthcare organizations.

Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement. Read Less ^

Speaker Videos

Passionate Champion on Patient Experience

Ripples of Hope in Healthcare

Speech Topics

Patient Experience: The Strategic Heart of Healthcare

Every Patient Has Story: Leading at all Levels for Patient Experience Excellence

Consumer Perspective on Patient Experience: A Call to Action

Patient Experience: The Power of "&"

The Art of Balancing: Creating & Sustaining High Performance Healthcare Organizations

Connect with Jason A. Wolf, PhD