CEO of the MPI Group & Author of NINCOMPOOPERY: Why Your Customers Hate You—and How to Fix It
An experienced executive, entrepreneur, journalist, author, and researcher, John R. Brandt is the founder and CEO of The MPI Group and the former editor-in-chief and publisher of both Chief Executive and IndustryWeek magazines. His newest award-winning book—NINCOMPOOPERY: Why Your Customers Hate You—and How to Fix It (HarperCollins, 2019)—is based on groundbreaking research into leadership and performance excellence across more than 50,000 organizations. Nincompoopery is a 21st Century primer on how leaders can create more value for customers, employees and shareholders—while having more fun. Read More >
Creating Value in an Era of Uncertainty
Where Can You Innovate?
Industrial Internet of Things Deeper Dive
How New Customer Value Leads to New Innovation
The New Ways Clients Are Connecting
Terrible customer service, idiotic business processes, and soul-crushing management practices — surrounds us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Read More >
Can’t anybody change this?
Drawing from his new book Nincompoopery, CEO and award-winning business writer John R. Brandt says we can. Leveraging research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy, he offers concrete examples of how any organization — large or small, regardless of industry — can innovate in ways that delight customers and attract top-level talent.
Brandt has worked with hundreds of companies to help them outwit competitors, and in this blunt (and funny) presentation, he shares his unique blueprint for success. It usually starts by asking a simple question, such as:
Offering leaders the answers they need — and the profits they crave — with a scoop of humor on the side. Enjoy! Read Less ^
The Internet of Things (IoT) – a superhighway to the future of work, home life, and business – has finally opened. Unfortunately, most of us don’t yet have a roadmap, and many can’t even find the on-ramp. That’s a huge problem— because using the IoT wisely will be a key strategy for individuals and businesses to improve lives around the globe. Read More >
“Roughly two-thirds of executives think that the IoT will increase their companies’ profitability over the next five years,” says John R. Brandt, CEO of The MPI Group, which conducted the study. “Unfortunately, only one in 10 of these leaders have actually implemented an IoT strategy.” This IoT gap, says Brandt, could limit growth opportunities for individuals, organizations, and the economy over the next decade.
In his keynote address, The Internet of Things Has Finally Arrived (Unfortunately, None of Us Are Ready), Brandt shares the results of one of the largest-ever IoT corporate research studies to explain why we’re so unprepared for the digital revolution that is about to engulf us – and what we can do about.
Brandt says that IoT will lay the ground work for an oncoming wave of smart tech, including Artificial Intelligence, Autonomous Systems, and Remote Technologies. While there is good news – a majority of companies will use or sell smart devices or products with embedded intelligence in the next two years – these companies face massive challenges. For example, half of all of companies will require significant information technology upgrades or network overhauls to use the IoT within their facilities.
And that’s just the impact on the B2B sector. The B2C ramifications – on personal productivity, satisfaction, privacy, and a thousand other measures of happiness – will be even more profound.
“Today we’re still reasonably aware of how technology affects us,” says Brandt. “We know, for example, that we check our cell phones up to 150 times a day, and we laugh about it. But how does life change when everything we own, or wear, or touch, checks up on us thousands – or millions – of times a day?”
Fortunately, Brandt’s ground-breaking research offers a highlighted GPS fast lane to a happy and profitable IoT future. There are three broad groups of individuals and companies when it comes to their abilities to grasp, leverage, and profit from the IoT:
By following the examples of IoT Innovators, other firms and individuals – Incipients and Indifferents alike – can transform themselves into beneficiaries of the IoT revolution.
In his presentation, Brandt offers not just compelling data, but concrete examples of how IoT Innovators are enjoying the benefits of the IoT now – both in their companies, and in their personal lives. Grab the power and control your future. Read Less ^
Everything in our lives is made up of basic elements. Yet the ways in which these elements combine – the critical transformation of hydrogen and oxygen into water, for example —determine the function and value of each element. John Brandt’s research across more than 50,000 organizations and business units has led him to a similarly vital question: What if each function of an organization was an element on the periodic table? More importantly, which elements are most important to leadership success in increasingly competitive world? Read More >
In The Elements of Value, John Brandt definitively answers this question. Based on 12 years of research across 50,000 organizations and business units, Brandt found three critical elements to long-term organizational success: Innovation (In), Talent (Ta), and Process (Pr). Yet while each of these basic elements of value is important in its own right, John also found a common formula that transforms the elements of value into greatness. The catalyst required for this transformation is Next Generation Leadership – a radically new way of approaching value for leaders and employees alike.
Best of all, the elements of value – and the formula that combines them into a recipe for improved performance – don’t change, regardless of or a firm’s sector, size, or experience.
This presentation is available as a keynote or workshop. It can also be customized to focus on one of the three elements – Innovation (In), Talent (Ta), or Process (Pr) – and its relationship to Next Generation Leadership. In each presentation John Brandt helps leaders and employees to answer vital questions, including:
How will you deliver one great process improvement next year? Read Less ^
One of John Brandt's most popular presentation focuses on single question: Where is the hidden value in your business today – and where will it migrate in the next 10 years? Read More >
John Brandt tackles this essential business question from several complementary angles: Read Less ^
John Brandt has studied performance in people, organizations, and regions for more than two decades, first as editor-in-chief of both Chief Executive and IndustryWeek magazines, and now as CEO of The MPI Group, a global research firm. He is particularly interested in the intersection of corporate and community interests, with emphasis on how businesses and community stakeholders – including universities, schools, non-profit organizations, unions, and public officials – can benefit through intelligent regional planning. Read More >
Available as a presentation, a daylong moderated community forum, or as part of a facilitated regional planning process, Strategies for a Livable Community offers corporate and civic leaders an opportunity to work together in creating the community of the future – by understanding how other communities around the world became economic and lifestyle champions. The Strategies include: Read Less ^
There’s no precedent for the disruption in daily life and organizations driven by the COVID-19 pandemic. Millions of workers and tens of thousands of executives and managers find themselves isolated, worried, and alone as they try to protect their health and that of loved ones and colleagues — not to mention society at large. At the same time, they’re trying to be productive for their organizations while working alone at home or in restricted conditions at work. Read More >
It's no wonder that stress and anxiety levels can seem overwhelming.
Fortunately, there are proven ways that leaders can reassure their teams and keep productivity on track at work — even remotely. In Fast Adaptation to a Remote Workplace: Managing Tomorrow’s Employees Today: Embracing Technology and the New Workforce, Leadership Expert and Author John Brandt draws on research across more than 50,000 organizations and business units to detail specific strategies and tactics — the 3 Ps of Remote Productivity— that keep dispersed teams on track. This is vital because many leaders make the mistake of focusing solely on the practical aspects of remote productivity (e.g., conference software, VPNs), while ignoring the far more important aspects of PURPOSE, PEOPLE, and PROCESS.
Brandt will explore case studies that illustrate how to deploy this remote leadership strategy at organizations of every size in every industry. Key themes and topics include: Read Less ^
Rapid changes in technology, logistics, and strategy are changing how manufacturing and supply-chain executives make decisions. The emergence of the Internet of Things (IoT) – in which machines, devices and sensors devices share information across factories and supply chains – means that executives now have real-time data about operations and financial performance. But taking advantage of this data via analytics to make intelligent decisions about where, when and how to make product also involves nuanced strategic thinking that accounts for human factors, supply-chain risks, and political considerations. Read More >
In this presentation, John Brandt advises manufacturing and distribution executives on: Read Less ^
A well-functioning supply chain is a crucial part of any successful business, but especially in healthcare. It’s no wonder that Amazon and others are eyeing the healthcare supply chain as a major opportunity — but it’s unclear how quickly real change will arrive, or which current companies in the healthcare supply chain will remain standing. Read More >
John Brandt — CEO of the MPI Group — has been studying healthcare and supply chain issues for more than 20 years. In fact, MPI and APICS — the world’s largest association of supply chain professionals – partnered this year on the MPI-APICS Distribution and Logistics Study (MPI is APICS’ global research partner). Brandt himself worked in both pharma and the hospital sector before founding MPI in 2003; MPI engagements since then have included studies of improvement methodologies in hospitals, analyses of costs of dispensing in pharmacies nationwide, and implementation of EHS systems, among others.
Key points that Brandt addresses in The Healthcare Supply-Chain Puzzle include:
• How the healthcare supply chain new model might improve efficiency and cost
• An overview of competing healthcare supply chain players, including potential new entrants
• The impact of new technologies — drones, the Internet of Things, artificial intelligence, etc. — on healthcare supply chain over the next 10 years
• Case studies and best practices of healthcare supply chains reinventing themselves
“Healthcare providers can leapfrog competitors by adopting best practices and technologies common in other industries,” says Brandt. “Executives who exploit this window of opportunity will put their organizations on the path to long-term competitive advantage.” Read Less ^
"I don't think I'm over exaggerating when I say the team loved him and his presentation. His positive affirmation for our work and practical tidbits were fabulous. His humor and answers to the team's questions were reflective of putting his recommendations into practice. It was a great session all around. Please pass on our thanks and I'd be surprised if we don't reach out to you later for an encore!"
"John Brandt delivered a clear, well laid out presentation with good examples. The topic of IoT was new to me, and I found it valuable to learn about. Our team was talking about it at lunch afterwards."
"It was such a pleasure meeting you this week! Thanks for all the help. Your time on stage was perfect."
"John Brandt’s presentation, 'Creating Value in an Era of Uncertainty,' was a great fit for our innovation-centered event. His real-world examples of how other companies have innovated their products, services, and processes were especially useful. In addition, he provided a good mix of information, insight, and humor that kept our teammates engaged and entertained."
"His session was excellent, I heard a lot of people comment on how good he was. We were very happy to have him! Thanks so much for helping us secure him!"
"Our people loved him! There was a lot of positive feedback surrounding his presentation and he had a good number of our attendees coming up to him afterwards to chat. The most glowing remarks came from our division executives. A few of our VPs told me that they got a lot of great inspiration for how we can improve our systems, tools, and processes to really foster a culture of innovation and drive our company's growth."
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