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Chip  Bell

Chip Bell

Authority on Customer Loyalty & Service Innovation

Biography

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal, and "all about me" customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell's impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges. Read More >

Bell is considered a world-renowned authority on customer loyalty and service innovation, having written over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, and ABC, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc., and Entrepreneur. He has authored six best-selling books, including Managing Knock Your Socks Off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest is the best-selling book Wired and Dangerous: How Your Customers Have Changed and What to Do About It. His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, and Southwest Airlines. Leadership Excellence magazine listed him among the top 30 thought leaders in America. Read Less ^

Speaker Videos

Chip Bell on Innovative Service

Speech Topics

Innovative Service: Strategies for Increasing Growth & Profits

What do Google, NetFlix, Apple, Nike and Amazon have in common other than rapid growth and amazing profits? They all are considered among the most innovative companies, perpetually seek ingenious ways to delight their customers. Remarkable service for today’s picky, fickle and vocal customers requires a constant and deliberate pursuit of innovative ways to make the customers’ experiences sparkly, but consistent; enriching, but profitable. Since value-added has gotten way too expensive; smart organizations focus on value-unique—novel, not just more. Innovative service paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. Read More >

Based on three of his national best-selling books, The 9½ Principles of Innovative Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Service Magic: The Art of Amazing Your Customers, this lively, provocative session draws on Dr. Chip Bell’s 20+ years working with many of the world’s leading brands to help them stay ahead of their competition by maintaining best-in-class customer experience strategies. Attendees leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the customer experience they deliver to those they serve. Read Less ^

Wired & Dangerous: How Your Customers Have Changed & What to Do About It

Your customers have been forever changed by a perfect storm—the convergence of anxiety created by a resilient and tough recession, frustration fostered by too much high-tech service without high touch, and the power of being able to voice displeasure instantly to thousands via social media. Organizations that recognize the emerging "customer revolution" and adjust to this new normal customer will thrive; those that continue to use the "tired and true" methods of the past will fail. Since word of mouse (social media) today has five times the impact of word of mouth, it takes rethinking strategies and tactics to select ones that change today's "customer as king" into tomorrow's "customer as partner." Based on his best-selling book by the same title, this powerful, high-energy keynote draws on Dr. Bell's deep experience consulting with many of the elite service-providing companies plus his cutting-edge customer research.

Customers as Partners: Building Profitable Professional Relationships That Last

Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience. When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes, they are more ardent advocates, and their economic investment in the firm or organization deepens. Research convincingly demonstrates it is the depth of the relationship, not the quality of the product or expertise, which retains the relationship. Based on his international best-selling book Customers as Partners, Dr. Chip Bell's insightful, fresh program provides audiences with provocative, yet practical tools, tips, and techniques for building profitable relationships that last.

Managers as Mentors: Building Partnerships for Learning

Connect with Chip Bell