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Jason  Young

Jason Young

The High Performance Workplace Culture Expert


Jason Young has been called a “rare breed” when it comes to developing leaders, teams and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Read More >

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and culture. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few.

As a highly sought after motivational speaker, Jason offers insights and practical ideas that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work. The result is an inspirational encounter that resonates long after his presentation is over. Read Less ^

Speaker Videos

Keynote Highlight


The Southwest Effect

Interview on Culturetopia

Speech Topics

Culturetopia: The High Performance Workplace

Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction – and that’s Culturetopia!

Servicetopia: The Ultimate Customer Service Experience

Jason Young shares how a company can create Servicetopia! — an environment where all employees are aligned with the mission and vision of the company and go to work everyday committed to providing exceptional service. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizazz to surprise and delight the customer.

The Southwest Way: Successful Practices of a Market Leader

Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible – and indeed profitable. But what’s the real story? As a key developer of Southwest Airlines’ legendary positively outrageous customer service and leadership training programs, Jason shares the inside story behind the success of Southwest, a company consistently rated No. 1 in customer service and employee satisfaction.

Lead Smart: High Performance Leadership

Jason Young teaches that great leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be met everyday. Faced with two choices – lead smart or die – they understand the new definition of becoming a person of influence and how that applies to everyone in the organization.

Smart Teams: Creating Teams that Succeed Together

Jason Young digs deep to share the foundational truths that help individuals work together as a team or workgroup to achieve real success. If the “operating system’ is based on a shared vision, shared goals, and shared values, teams will be able to foster trust and mutual respect for one another. This type of active and purposeful collaboration leads to real empowerment and team momentum.

New Diversity: Engaging the Generational Workforce

The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. Each generation learns, values, thinks, develops differently and must be led differently. Yet each generation has common ground which leaders can leverage and build on. In this presentation, Jason Young shares critical insights on how anyone can coach and mange each generational group with intentionality and success.