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Jason  Young

Jason Young

Expert in Training & Development

Biography

Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Young learned the value of a successful workplace culture. During his ten years with the airline consistently rated #1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs that led to its world-renowned leadership and customer service culture. Read More >

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Young separated from the pack in 1998 to launch his own consulting practice specializing in leadership, customer service, and team building. Today, as president of LeadSmart, Inc., Young shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola, and Tyson Foods, to name just a few. He has even returned to his old turf—Southwest Airlines—to extend his knowledge as a corporate training consultant in leadership development area once again. He shares his philosophy on creating high performance cultures in his book Culturetopia: The Ultimate High Performance Workplace.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Young offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types—from senior level executives to frontline employees. His messages reach the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers, and the company for which they work.

Jason Young’s keynote and workshop presentations are designed to reinforce the concepts and skills for learning and assisting in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over. Read Less ^

Speaker Videos

Reel

The Southwest Effect

Interview on Culturetopia

Speech Topics

Culturetopia: The Ultimate High Performance Workplace

Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. Read More >

His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment and employee behavior. These are the elements that truly define organizational culture and that have the greatest impact on results. Jason uses his experience as a manager, trainer, and consultant to dozens of leading companies to develop the concept of Culturetopia: the ultimate high-performance workplace. In this presentation, Jason provides practical, easy to implement guidance to the seven key determinants that make a healthy, productive and profitable culture of any team or organization. Read Less ^

Servicetopia: The Ultimate Customer Service Experience

In this keynote, Jason Young explains how a company can deliver a transformational service experience — Servicetopia — with each and every customer encounter. What is Servicetopia? Read More >

Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizazz to surprise and delight the customer. Purpose. Passion. Professional. Process. Pizazz. These are the hallmarks of Servicetopia, the behaviors required for delivering exceptional customer service, everyday. In this keynote, Jason Young shares how a company can deliver on Servicetopia, where high levels of customer satisfaction and retention are sustained; and where employees derive personal and professional satisfaction from delivering great service and the customer is the beneficiary. You’ll discover that a commitment to Servicetopia can help your organization make a name for itself and impact the bottom line. Read Less ^

The Southwest Way: Successful Practices of a Market Leader

Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible –and indeed profitable in Corporate America today. But what’s the real story? Read More >

As a key developer of Southwest Airlines’ legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not “just happen.” A customer service value can be created and nurtured to flourish into a customer service culture. And employees can be treated as true partners in the success of the business through shared values, shared vision and shared efforts. Beyond the headlines and the hype, Jason shares the real inside story behind the success of Southwest, a company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you’ll learn how you can take these proven organizational principles to your team or company. You won’t want to miss this inside edition from the man who knows it best. Read Less ^

Lead Smart: High Performance Leadership

Jason Young teaches that great leaders develop, motivate and empower people to achieve extraordinary results by providing vision, example and support from a bottom up perspective. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be lived out everyday.  Read More >

Faced with two choices – lead smart or fail – great leaders know what it takes to lead others and achieve success. Smart leaders understand what it means to become a person of influence and how it applies to everyone in the organization. At this presentation, leaders will hear how developing and organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help teams excel. They’ll learn how to handle change – for better or worse – and how effective disagreement management can enhance team productivity. Participants will walk away with a thorough understanding of what it takes to deliver high performance leadership.  Read Less ^

Smart Teams: Creating Teams that Succeed Together

Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. Read More >

By developing goals, your team will create shared initiatives out of trust and mutual respect for one another.  That active collaboration will lead to employee empowerment and organization momentum.  You’ll discover how your All Stars can raise the bar within your organization without alienating your other players while creating an environment that rewards risk taking.  From base hits to home runs, everyone plays their part to attain victory. Read Less ^

The New Diversity: Engaging the Generational Workforce

The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. The Millennials are the generation born between 1982 and 2000 that were formed by attentive, helicopter parents, schools that propagate high self-esteem, and an ingrained comfort with dependency on technology. Read More >

Each generation learns, values, thinks, develops differently and must be led differently. Yet each generation has common ground which managers can leverage and build on. In this presentation, Jason Young encourages leaders not to judge but to coach and mange each generational group with intentionality. Jason explains how to manage the various generations in a way that helps create and sustain a high performance workplace. Read Less ^

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