The High Performance Workplace Culture Expert
Jason Young has been called a “rare breed” when it comes to developing leaders, teams and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Read More >
The Southwest Effect
Interview on Culturetopia
Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction – and that’s Culturetopia!
Jason Young shares how a company can create Servicetopia! — an environment where all employees are aligned with the mission and vision of the company and go to work everyday committed to providing exceptional service. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizazz to surprise and delight the customer.
Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible – and indeed profitable. But what’s the real story? As a key developer of Southwest Airlines’ legendary positively outrageous customer service and leadership training programs, Jason shares the inside story behind the success of Southwest, a company consistently rated No. 1 in customer service and employee satisfaction.
Jason Young teaches that great leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be met everyday. Faced with two choices – lead smart or die – they understand the new definition of becoming a person of influence and how that applies to everyone in the organization.
Jason Young digs deep to share the foundational truths that help individuals work together as a team or workgroup to achieve real success. If the “operating system’ is based on a shared vision, shared goals, and shared values, teams will be able to foster trust and mutual respect for one another. This type of active and purposeful collaboration leads to real empowerment and team momentum.
The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. Each generation learns, values, thinks, develops differently and must be led differently. Yet each generation has common ground which leaders can leverage and build on. In this presentation, Jason Young shares critical insights on how anyone can coach and mange each generational group with intentionality and success.
"Jason Young is indeed a rare breed when it comes to developing leaders. His practical yet effective approach is highly contagious and will ignite any organization with long-term, positive, measurable benefits."
"Thanks Jason for the very practical, enlightening and well presented program. The insightful information you presented was done in a way that our folks can actually put it to use in their individual lives."
"Jason Young has inspired my entire staff. Our relationships in the office and with our customers have definitely improved."
"Jason’s motivational style was entertaining as well as educational. The group left the meeting fully energized and excited to be providing the leadership that will create an associate-driven, high-performing, customer-focused environment within the competitive healthcare business."
"On behalf of all of us from the Port of Seattle, I want to thank you for your enthusiastic presentation. We all came away deeply impressed and incredibly inspired."
"Every single person in attendance was greatly touched by the eye-opening presentation that you gave and the insightful and educational stories you told. You brought new meaning and understanding to the relationships that we have with each other, our friends and our families."
"I was very impressed with Jason’s insightful ability to immediately apply the current issues within our company to his excellent presentation. It was a huge success."