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Dee Ann  Turner

Dee Ann Turner

Best-Selling Author & Former Vice President, Chick-fil-A

Biography

Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company’s first female officer in 2001, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led talent management, staff learning and development, diversity and inclusion, culture and engagement. Prior to her retirement, she launched and led Chick-fil-A’s sustainability and social responsibility function. Read More >

Today, she leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. She is the author of the bestsellers It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture (2015) and Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers (2019). Her newest book, Crush Your Career: Ace the Interview, Land the Job and Launch Your Future released in March 2021 and topped the Amazon bestsellers list. She also hosts the Crush Your Career podcast.

Turner is a graduate of Clayton State University with a degree in management. She also completed executive education courses at Emory University, University of North Carolina at Chapel Hill and the University of Virginia’s Darden Business School. She is a 2009 alumnus of the prestigious Harvard Business School Advanced Management Program.

Currently, Turner serves on the board of advisors for The Jordan Raynor Company and the Board of Directors for Booster Enterprises and Oak Dental Group. Additionally, she is an advisor to several non-profits. Read Less ^

Speaker Videos

Bet on Talent | Fox Business

Speech Topics

Creating A Culture of Care

This talk outlines the elements that create a Remarkable culture: A Meaningful Purpose, A Challenging Mission and Demonstrated Core Values. Dee Ann explains how to create these elements within your organization and how to apply them to win the hearts of employees and customers.

Win with Who

To win in the marketplace, selecting and keeping extraordinary talent is paramount. Dee Ann uses her experiences of selecting thousands of people for hospitality roles to explain how to select for character, competency and chemistry. Extraordinary talent flourishing in a remarkable culture will create amazing customer experiences.

Bet on Talent

In this message, Dee Ann explains how to combine the ingredients of a Remarkable Culture with Extraordinary Talent to create customer loyalty through legendary customer experience. The difference between an amazing customer service and a poor customer experience is one employee who cares about the customer. Dee Ann helps her audience how to select, train and motivate people to care more about those they serve.

Selecting Extraordinary Talent

In this workshop, Dee Ann teaches the technique of behavioral interviewing helping participants learn and apply this crucial skill to select extraordinary talent. She explains the difference between “hiring people” and “selecting talent.” Participants can immediately apply the skill by creating a job profile, planning the interview and role playing with other participants with Dee Ann’s coaching.

Help Your Extraordinary Talent Crush Their Career

Organizational leaders are frustrated with talent that understand the competency of their roles but struggle to navigate the culture and chemistry of the organization. Dee Ann is a guide to leaders, mentors, coaches and parents on how to help the emerging talent you lead understand the landmines in their career and how to manage those challenges. This keynote inspires and teaches leaders to be more effective coaches and mentors so that the organization can achieve its goals as a new generation of talent emerges.

3 Truths I Wish I Had Known About the World of Work

This is a keynote for emerging talent and those in transition to improve skills in discerning a calling, preparing a resume and on-line presence, interviewing, and navigating such issues as performance management, organizational politics, culture and much more. This keynote is for emerging leaders, someone who is launching into the workforce or experiencing job or career transition.