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Karen  Mangia

Karen Mangia

WSJ Best Selling Author & Salesforce Executive


Karen Mangia is a WSJ Best Selling Author and one of the most sought after thought leaders in the world, sharing her thought leadership with over 15,000 organizations during the course of her career. She is the author of four books: Success from Anywhere: Create Your Own Future of Work From the Inside Out (Wiley), Working from Home: Making the New Normal Work for You (Wiley), Listen Up! How to Tune in to Customers and Turn Down the Noise (Wiley) and also Success With Less (Marie Street Press). A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global, Authority Magazine and ZDNet. Thinkers 360 named her as #9 on their List of Global Thought Leaders and Influencers on Health & Wellness, #12 for Mental Health and one of the top 150 B2B Thought Leaders to Follow. Read More >

As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She leads the company’s Work from Home Taskforce and is shaping the strategy for the workplace of the future globally. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce. Prior to Salesforce, she spearheaded Customer Experience at Cisco Systems.

Her strategies for the future of work, customer listening and customer success are central to the market impact of multiple companies, from Fortune 500 giants to privately-held businesses around the world. She is the Chair of the Customer Experience Council for the Conference Board and a regular contributor to the C-Suite Network.

Passionate about customer success, Karen began her Fortune 100 career at AT&T. She holds a BS degree in international business and a Masters in Information and Communication Sciences, both from Ball State University, as well as an Associates Degree in Hospitality Administration from Ivy Tech.

Recognized with the Centurion Award, Hall of Fame Honoree and a Graduate of Distinction from Ball State University; part of the 40 under 40 in the Indianapolis Business Journal; and Ivy Tech Distinguished Alumni Award. She is a trained chef, and is active in numerous community organizations as a volunteer and as a board member. Read Less ^

Speaker Videos

TEDx: When Jeeves Met Alexa

The Climb of Your Life

Isolates the Problem

The Pursuit of Perfection

Speech Topics

Reworking Work: Discover How to Access Greater Resilience & Results

When it comes to designing the future of work, one size fits none. Discovering success isn’t about a hybrid model or offering remote work options. Because the future of work is less about how we reconfigure cubicles and more about how we redesign our relationship with work. It’s time to change the game. Innovation is the path from the pandemic, and this informative and inspiring keynote will help you tap into your own creativity, your own wisdom, and your own definition of success. Because organizations win when people win. When the players see a new game is possible, new results follow.

Listen Up!: How to Tune in to Customers, & Turn Down the Noise

The voice of the customer is what matters most in critical business decisions. How are you responding to customer concerns. Your answer is critical to the growth of your business and your revenues. Thriving companies understand that listening is the first step in leadership. Listen Up! offers busy business leaders a playbook for building a culture that is grounded in creating customer experiences that deliver customer success. Discover how to leverage better questions to get better answers - with strategies that go beyond the survey. Learn strategies to move from deep listening to deep understanding and from powerful statistics to powerful stories.

Success with Less: Releasing Obligations & Discovering Joy

Have you ever noticed how often we equate success with more? We buy into the belief that we have to do more to have more to be more, and that will sum up to success. But what if having more success started with doing less? Beyond just a minimalist approach to life, discover how to have less of the self-created labels and obligations that keep you from being who you were meant to be. “Less’ is about choosing what matters and discovering a new definition of success – a success that’s within everyone’s grasp every day. What we really need is less than what we imagine. Discover how to step into the life and work life of joy and abundance you deserve.

Leading Lady: Pink is Not an IQ & Other Seemingly Shocking Secrets

We all want to lead a life in which our expectations, dreams and inner potential get fulfilled. And yet when it comes to diversity, equity, inclusion, and belonging, we’re often trapped in past perceptions and playbooks that no longer serve us. The good news is “stuckness” doesn’t have to stick. Discover how to lead a limitless life and a limitless organization where everyone can participate, everyone can win, and everyone can realize his / her / their full potential. A female tech exec reveals the secrets to sustainable success based on a simple and profound premise: What would happen if we could change the game of life together?