CEO & Co-Founder of Virgin Unite & New York Times Bestselling Author
Mark C. Thompson is an expert on executive leadership, business strategy, and innovation who has spent over 25 years leading teams and building companies from the ground up. He delivers actionable, valuable and practical advice for leaders at all levels of an organization. Read More >
Three Ways the Most Admired Leaders Define Success
Four Most Admired Traits
Six Keys to Passionate Collaboration
Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But how do you create a culture of innovation that enables a big company to think and act like a small one? Read More >
Mark shares insights on world-class companies that struggled with change – some that failed to adjust to meet changing markets and others that reinvented their business models and transformed entire industries with disruptive innovations.
Mark answers several questions that will help you understand how to: Read Less ^
Leaders of the world’s Most Admired Companies know that the customer experience IS the brand! Customer engagement is not about transactions, it’s about relationships – acting as though you’d put your own money on the line in your customer’s company. If you were investing in your customer’s company, you’d think differently about how you deal with them and fight for their success like it was your own. Read More >
Mark brings many examples of how the most admired brands approach customer engagement and set the standard for lasting customer relationships in their industries.
These companies understand four key components that lead to lasting customer relationships: Read Less ^
Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. Read More >
He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently: Read Less ^
In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. Read More >
He lays out the key factors that differentiate companies that are Good, those that become Great and those that are ADMIRED:
"We felt energized and positive after the event! We appreciated your taking the time to get to know Genentech, our current opportunities and challenges, and integrating those learnings into your presentation."
"Mark Thompson spoke at our global leadership conference and he’s been fantastic! His messages were on target and inspirational for our entire organization and our growth agenda as we look to accelerate our performance going forward. He had inspirational thoughts for the entire group that were well connected, logical and I think will help take us to the next level."
"You did a great job, Mark. We enjoyed it very much. The franchisees loved it. Your energy was inspiring. Now I've got to go up and try to do better than what you did today, which is going to be a tough row to hoe! So, thank you very much. Great job. We really appreciate it."
"I thought the presentation was full of energy and focus on the customer is always a key component on accomplishing our goals. I also thought you bring a simple but practical way in discussing goals by having big name affiliations and examples on challenges one faces and leaders find ways to overcome. The team was buzzing after the presentation."
"I really enjoyed reading Success Built to Last and was, of course, pleased about the prominent mentioning of Davos. I wonder whether we could take the lessons and experience which you summarize in the book and use them for an interactive discussion in our "CEOs only" session in Davos. Please let me know your ideas."
"I'm coming from the TLMI conference where Mark Thompson just spoke to us about a lot of the macro trends that matter to all of us. And one of the things that I'm going to do as an action item right out of this is go back to my company where we have a thousand-customer event every year and invite Mark to come to that event. It's perfect for setting the context, stepping back from the day-to-day operational craziness that we all deal with and really look at how you build a business, build the idea of trust: build it throughout your organization, trust in your employees, trust in your customers, trust in yourself. I really would recommend Mark highly. It was a really, really great talk and I could see the excitement from everybody at the show."
"Online Trading Academy is a franchise organization that teaches people to trade and invest; we are a global organization. We had Mark Thompson as our keynote speaker and a workshop presenter for our franchise owners and our entire franchise network. It's a big annual once-a-year event, everyone is there. Mark was amazing; he really inspired the crowd. Our theme was world class, and we needed a world-class speaker who could speak to world-class experiences and how companies become world class. Mark was a guy who really brought that message home, got people fired up, and more than that, it was like he fit with our team. It was like he was a member of the franchise family, a member of our community. So the fit was perfect. The workshop was great."
"I would strongly encourage anyone who is really looking to better their business to definitely move forward and have Mark speak at your company, at your events. We have a very powerful company and a very great culture, and I was amazed with the amount of love that came out of these breakout sessions and meetings. I think all of us at our company ended up finding out a lot more about ourselves, and how we can grow our business, just in the short period of time, the one day we got to spend with him. I would strongly recommend this to anyone who is looking to improve their business."
"Mark, the pleasure was all mine. Having you offer your insights and experience to our conference was first-class. These were the Chairman’s Club and President’s Club winners—the top performers from 1,000 financial advisors across the nation. The feedback was fabulous. Please look me up the next time you’re in town."