Authority on Patient Safety & Healthcare Quality
The wired world of healthcare is our future. It’s up to us – as patients, physicians, policy makers, vendors, leaders and influencers – to not only make it happen, but make it work. Dr. Robert Wachter is helping champion the cause. Read More >
With its nearly $4 trillion in yearly expenditures, healthcare now accounts for 18% of the US Gross Domestic Product, as well as a growing fraction of the costs in other nations. On top of these backbreaking costs, quality problems are rampant, medical errors remain distressingly common, and the consumer experience is anything but frictionless. In other industries – ranging from retail to financial services to entertainment – digitization opened the door to new and disruptive models. In healthcare, however, digitization has often led to more unhappiness, with rates of physician burnout skyrocketing and the patient experience even more fragmented. Read More >
In this talk, Dr. Robert Wachter, describes the new and powerful forces that are reshaping and disrupting the healthcare industry – in the U.S. and worldwide. Dr. Wachter will make the case that it’s not one thing – not just Amazon and Google’s entry into the market, not just AI, not just new payment models, not just consolidation. Rather, it’s the combination of all of these forces that are driving healthcare – notoriously resistant to change – to its own Netflix moment. Dr. Wachter, who chaired a commission advising NHS England on its digital future, has a unique ability to connect with audiences – ranging from practicing clinicians to healthcare leaders and policymakers – and weave together the threads of this complex and crucial story. Read Less ^
Everyone had high hopes computers would be the magic bullet to improve the safety, quality and efficiency of healthcare. In the past five years – catalyzed by a $30 billion federal incentive program – medicine has finally, reluctantly, gone digital. Drawing from personal experiences and real-life case examples, Dr. Wachter explores some of the unforeseen consequences of information technology – including the movement to hire scribes so doctors and patients can look each other in the eye again, alert fatigue, and the tendency for clinicians to defer to a new kind of authority (an electronic one) – and discusses proposed solutions. He also touches on core issues in medicine, such as what it means to be a doctor – and patient – in the digital age, the theme of his e-book of the same title (April 2015).
If there’s one thing most people inside and outside of healthcare can agree on, it’s that the American healthcare system is broken and must be fixed. Dr. Wachter reviews the brief history of the quality and safety movements, the new push for “value” (quality + safety + patient satisfaction divided by cost), and how all of these levers (accreditation, regulation, transparency, payment changes) are combining to create unprecedented pressure on caregivers and delivery organizations to change their ways of doing business. But for all of the pain, there is also hope: attendees will gain a deep understanding of healthcare’s evolving landscape and a roadmap (and some optimism) for success in this new world.
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