Leadership & 21st Century Collaboration Expert, Bestselling Author
Erica Dhawan is the Founder & CEO of Cotential, a global organization that helps companies, leaders, and managers leverage 21st century collaboration skills and behaviors to improve gamechanging performance. She is the co-author of the bestselling book Get Big Things Done: The Power of Connectional Intelligence, named #1 on What Corporate America is Reading. Dhawan was named by Thinkers50 as “The Oprah of Management Ideas” and featured as one of the emerging management thinkers most likely to shape the future of business. Read More >
Brevity Creates Confusion
The Empathy Deficit
Unleash Your Connectional Intelligence
We typically associate success and leadership with smarts, passion and luck. But in today’s hypercompetitive world, even those gifts aren’t enough. Strategist Erica Dhawan argues that the game changer is a thoroughly modern skill called Connectional Intelligence (CxQ). As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence is turning people into superconnectors who accelerate innovation, break down silos and foster breakthrough top and bottom line impact. Read More >
This dynamic, engaging, high-energy, fast-paced keynote will help participants understand the practice of using connectional intelligence as the key to professional success and leadership in the 21st century. Attendees will learn new insights and tools to accelerate the connected power of teams, become more agile and innovative, and drive breakthrough ideas and outcomes.
Learning outcomes include: Read Less ^
We live in a culture defined by a distinct empathy deficit: The boss who constantly emails you are “wrong”—but never shows you how to correct those mistakes. The colleague who mansplains you to death in every conference call and has no interest in what you have to say. The team member who won’t stop looking at her phone as you share sensitive information during a meeting. Read More >
Why is empathy today at such a low point? You can credit various factors, including fewer face-to-face interactions, an ever-accelerating pace of change and an increasing number of global teams working remotely. These and other elements make it harder for any of us to understand and meet the unspoken needs of others. Teams have it especially hard. The more digitized teams become, and the more we interact online, the greater the need for empathy becomes to balance distances and misalignments and foster inclusivity and belonging.
How do we actively generate empathy in organizations? How do we bring people together, and make individuals feel genuinely emotionally connected, full-fledged members of the teams that have become the DNA of today’s organizations—teams that are virtual, global, multigenerational and matrixed?
In this keynote program, attendees will learn to activate Concrete Empathy, a playbook for building trust and collaboration with confidence today. With a combination of engaging stories, science, and practical tools, it shows leaders how to cultivate greater empathy across teams, ultimately creating cultures of connection and high-performance. Among other things, Concrete Empathy teaches attendees how to operationalize empathy with: Read Less ^
When your colleague replies “fine!” are they actually fine… or are they angry? Do you wait hours to get clarification on a vague e-mail? Did that weekend text message from your boss irritate you? We are communicating faster and more often than ever before. We feel like we’re connected – but are we really? We save time using email, right? But then we end up using all of that ‘saved’ time to clarify what we meant in the first place. In person, we can clarify context immediately. We rely on body language and tone to grasp the real meaning. With our digital walls up, we lose subtext and nuance. Read More >
We all leave a digital impression on each other. If someone doesn’t text back for hours or even days, do you think they are being rude? Is using an emoji or LOL unprofessional, or creating a human connection with your team? What impression does your boss, team, or colleague think of that kind of behavior? Whether your team works on separate floors, buildings or even countries, they have to connect online in order to collaborate.These new misunderstandings are happening all day, every day. They’re reducing your employee engagement, morale, and team performance each time.
In this keynote, you will learn new rules and nuances of Digital Body Language, led by collaboration expert Erica Dhawan.
Learning Outcomes include: Read Less ^
"Her storytelling style of presenting along with a healthy dose of informative case studies kept everyone engaged and interested–and excited about using connectional intelligence to transform our business."
"Erica was one of the best speakers we’ve had. Her message was of great value to our teams at FedEx who ranged from Gen Y to Traditionalists! We left with specific actions we could use right away to drive more innovation across our teams."
"Erica Dhawan was an inspiring and provocative keynote speaker at our executive retreat. I highly recommend her and her work to senior executives seeking to build a thriving talent pool in today’s world!"
"Erica is one of those rare speakers who are analytical, creative, and inspiring. Erica used those talents to WOW our audience at the POWER Detroit Conference. She has the ability to translate her ideas into clear presentational formats that not only educate, but engage executives and show bottom line impact. I would recommend her to present at any forum geared toward guiding today's leading Fortune 500 executives."
"Erica delivered an excellent keynote at the StartingBloc NY'13 workshop, an annual gathering of 100+ young leaders in the social entrepreneurship. She inspired the audience by telling them about the novel idea of connectional intelligence and shared techniques to improve this skill. I was really impressed with her presentation and also with her skill in connecting with audience. I recommend Erica for all speaking opportunities."
"I've had the pleasure of not only attending one of Erica's workshops, but hosting her as a special guest on Levo League Office Hours, a live video chat with top leaders. Erica was fantastic -- offering the perfect combination of personal insight and tangible advice. Our members were engaged the entire time, and clamoring for more. I would highly recommend Erica for any type of speaking engagement, online or in-person."
"Erica was the keynote speaker at our 7th annual Women in Shared Services and Outsourcing event in NYC. She was excellent in all respects. Erica is a dynamic, thoughtful speaker. I would recommend her to any business with multi-generational work force."
"Erica Dhawan delivered a superior keynote at our annual Business of Social Media Women's Leadership Summit in New York. I could not have been happier with her work. Our attendees raved: 'Erica presented a provocative and compelling view of the impacts from and implications for use of social connectivity'; 'Great keynote speaker...vibrant and passionate!"
"Erica delivered a very inspiring, powerful and passionate presentation to our members. I strongly believe that people walked away from the keynote speech with specific action plans to accelerate their career and I would hire Erica again in a heartbeat! Thank you, Erica!!"
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