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Erica  Javellana

Erica Javellana

Employee Relations Manager at Zappos

Erica Javellana

Employee Relations Manager at Zappos


Erica Javellana joined the Human Resources department at Zappos.com in 2007, where she quickly distinguished herself with her HR knowledge and her ability to blend HR and the Zappos culture. Erica’s HR role at Zappos as the Employee Relations Manager helped to create an unconventional Human Resources team that is both “fun and a little weird”.  She is currently sharing her knowledge of the Zappos Culture and Service in her role as Speaker of The House for Zappos Insights. Prior to joining Zappos, Erica had over 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries.

Erica’s years of experience in the Zappos Family makes her an insightful speaker, focusing on employee engagement, commitment to culture, WOW customer experiences and their importance in business today. When she’s not sharing the impact of company culture in the workplace, you can find her reading on her Kindle, cheering on her Vegas Golden Knights hockey team, or doing high intense cardio to compensate for her deep love of nachos and beer.

Speaker Videos

Embrace & Drive Change

Speech Topics

Culture of Service

The Zappos History

The WOW Philosophy

Hiring & Firing for Culture Fit

Building & Maintaining a Strong Company Culture