Jay Kiew

Innovation & Change Navigation Strategist

Jay Kiew

Innovation & Change Navigation Strategist

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Biography

Jay Kiew is an innovation strategist with more than 15 years of transformation experience. He has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena. Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to hack through the thick of change and disruption.

Kiew spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months. As the CEO at Citizencentric, he now invests his time in growing organizations for the greater good.

At the age of 19, Kiew became the world's youngest Distinguished Toastmaster. He has since been featured in Forbes, USA Today, Digital Journal, the Financial Times, Globe and Mail, Financial Post, Ivey Business Journal, Change Leadership, and more. In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Fluency and Agentic AI adoption. Jay is also a 2025 Canadian delegate for the G20 YEA Summit, advocating for the future of entrepreneurship globally.

Kiew holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters, and a stubborn Shiba Inu named Brooklyn.

Speaker Videos

Evolving Customer Experience

Change Fluency Keynote

Keynote Reel 2025

Leveraging Our Limits

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Speech Topics

NAVIGATE: Leading Teams Through Digital Disruption

Navigating this era of digital disruption can often feel like we're journeying into uncharted territory, where change rockets ahead at supersonic speed. While we strive to drive meaningful and innovative transformations, we grapple with overcoming change fatigue, fueling team engagement, and supercharging our skillsets.

As leaders, the challenge we now face is figuring out how to lead our teams confidently through the turbulence of disruption. In this 60-minute keynote, disruption strategist Jay Kiew will share research-backed case studies and playbooks of trailblazing organizations and individuals that have successfully navigated change. He will unpack Change Fluency™, the leading change navigation playbook that will equip your teams with the tools and strategies needed to skillfully navigate the future of work.

Audiences will come away with…

Understand how to navigate disruption with confidence and connection, leveraging key research-backed insights and case studies about market leaders that have flourished in disruption.
Change Fluency, the proven three-step change management playbook for leaders to create adaptive organizations.
How to use personal and professional challenges as catalysts to cultivate growth and resilience.

EVOLVE: Redefining Work in the Age of Agentic AI

ChatGPT 5.4. Claude CoWork. OpenClaw.

By the time our conference comes around, these tools will have evolved beyond what we see today.

Agentic AI capability has accelerated in the last 6 months like never before, yet the world continues to struggle with integrating AI meaningfully in our workflows.

According to one study by MIT (Aug ’25), 95% of organizations are failing to see any return on investment, while the remaining 5% are exploding in productivity, shareholder returns, and employee satisfaction.

Where do we fall within those groups?

Do we have a personal strategy to evolve how we work?

Enter Agentic AI thought leader (Thinkers360) and bestselling author of Change Fluency™, Jay Kiew, who will share how trailblazing individuals and organizations are driving innovation and growth at a breakneck speed – and how you can too. He will also unpack the Agentic AI playbook that will allow you to stop experimenting with AI and start working with it.

The transformation that attendees experience:

Identify exactly where AI is creating and destroying value in your world.
Pinpoint blind spots and strategize to turn them into a 10x productivity advantage
Come away with a Change Fluency™ roadmap to build your own personal Agentic AI strategy at work come Monday.

Perfect for…

Audiences uncertain how Agentic AI is reimagining work in 2026
Leaders wrestling with integrating AI meaningfully within their organizations – and bringing their teams along the journey
Executives tired of AI pilots that never scale, but ready to drive real ROI

FLOURISH: Transforming Resilience into Joy Through Turbulent Times

When disruption hits our lives, how do we flourish in the face of adversity?

In this 60-minute keynote, change navigation strategist Jay Kiew, half-blind cancer survivor and change navigation strategist, dives into the dynamics of transforming resilience into joy — even through our toughest times — while exploring the impact of community and connection.

He brings audiences on an unexpected journey of how our deepest struggles can unveil unexpected opportunities for joy and growth, inspiring audiences to reimagine their futures.

Audiences will come away with…

Strategies for resilience and positivity amidst upheaval
The surprisingly transformative power of community support in overcoming challenges
Case studies of the importance of organizational connections in enhancing collaboration

Testimonials

"I was blown away by how customized Jay's keynote was for our signs and manufacturing executives. He clearly spent the time researching our industry! He both educated and energized us, leaving us feeling inspired with clear takeaways to tackle."

- Vice President, Strategy & Marketing, International Sign Association

We had 26 speakers this year. So many attendees told us that Jay was the best one.

- YELL Organizer

"This year we had the opportunity to learn from an absolutely inspiring and fantastic speaker by the name of Jay Kiew! We cannot wait to explore all of the great new insights into AI advancement for our industry!"

- Board Director, Alberta Real Estate Association

"I appreciate how Jay Kiew has contributed to my understanding of artificial intelligence, its potential, and its impact."

- Chief Innovation Officer, Prosci

"Hands down one of the BEST keynote sessions I’ve ever experienced. Thank you for the information you shared and for being vulnerable infront of 100+ people you’ve never met. Standing ovation so well-deserved!"

- Event Attendee, CANSPEP Conference

"Great energy and highly engaging. He added fun to a topic that can be complex or “heavy on the data,” making it accessible for our leaders."

- Co-Operators

"Jay Kiew delivered an electrifying keynote on modernizing primary care transformation in Alberta, drawing from his own real-world experiences leading healthcare transformation in BC. His energy and relatable storytelling captivated the audience, bringing fresh perspectives that were unlike anything we’ve ever seen. Jay’s ability to connect and inspire left everyone energized and ready to tackle transformation head-on! 10/10 - would recommend."

- Medical Director Health Systems Transformation AMA ACTT Alberta Medical Association

"Insightful, inspiring, & innovative. I organize various conferences throughout the year. Having Jay Kiew as our closing keynote speaker for our Tech Talent North conference was exactly what we needed. I loved how relatable he was; his energy and humour allowed us to finish strong. Thanks Jay!"

- Conference Director, Tech Talent North

"WOW, amazing keynote, Jay Kiew! Your content was very informational. Plus relating it back to project management was great. Something for each person to take away no matter where they are in the journey. Thanks for sharing and representing!"

- PMI Houston Conference

"Exactly what we needed! Jay gave us the space to think how AI and emerging tech will shape the future of libraries, in an exciting and compassionate manner. I loved how he invited us to reimagine patron experience."

- Vancouver Public Library

"Jay is a wonderful facilitator. Engaging, thought provoking, and attentively skilled at enabling a practical synthesis of whatever the subject matter we may be tackling with him. Truly a pleasure to work with!"

- Manager, Building Approvals, City of Richmond

"He's dynamic, intelligent, and always brings a positive attitude to every interaction. If you have the chance to work with Jay, take it!"

- Salesforce

"Meet Jay Kiew, a change navigation strategist and the compassionate heart behind Citizencentric, a human capital consultancy dedicated to transforming organizations for the greater good. During our keynote, Jay gave us key instructions on how to navigate change and harness the power of generative AI for a more human-centric workplace. Change can be a bumpy road, but with Jay’s insights, we’re confident you can navigate it smoothly."

- Tech Talent North