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Simon T. Bailey

Simon T. Bailey

Consultant & Author

Biography

Simon T. Bailey teaches influencers how to improve themselves and change the world. As an executive advisor, career mentor and keynote speaker, he doesn’t take people where they want to go; he guides them by providing strategic steps to where they need to go. He inspires through relevant stories and thought-provoking, evidence-based research, breaking through the motivational paradigm that causes individuals to stretch and produce results. Read More >

Bailey’s wisdom and expertise enabled an Orlando-based healthcare system to be acquired and a division of a hospitality company to be ranked No. 1 for customer service by Expedia.com.

An experience with him goes beyond feel-good content to real-life deliverables that impact lives. Bailey connects with any audience on many levels with a relevant message that resonates. He has 28 years of business experience with six different companies and is the former sales director for the world-renowned Disney Institute based at Walt Disney World Resort®. Since leaving Disney, he has spoken to 1,000 organizations on six continents. Speaker magazine cited him as one of the top twenty five “hot speakers” shaping the profession.

Bailey has authored seven books including Release Your Brilliance, which is published by HarperCollins and ranked No. 17 of the Top 100 books being read by corporate America, according to 800CEORead.com. His newest book, Shift Your Brilliance: Harness the Power of You Inc., is receiving rave reviews and delivering tangible results. Bailey is a regular columnist for American City Business Journal, which is read by 11 million unique readers in 43 markets throughout the United States. He has shared his expertise at Microsoft, The Conference Board, Cigna, Walmart, Chevron, Mass Mutual, and Cargill.

Simon Bailey holds a Master’s Degree from Faith Christian University and was inducted as an honorary member of the University of Central Florida Golden Key Honor Society. He is a graduate of the Rollins College Executive Management Certificate Program, one of the top 25 best private graduate business schools in the United States. Read Less ^

Speaker Videos

Introducing Simon T. Bailey

Shift Your Thinking, Accelerate Your Results

Speech Topics

Shift Your Brilliance: Leading Amidst Uncertainty

Business change is happening at the speed of light. The leadership skills of yesterday will not carry the day in the new and rapidly evolving business landscape.  To stay relevant and competitive, even the most senior leaders must reposition themselves and their companies – and this will take a retraining of our mindset. Read More >

Simon addresses the critical strategies that empower individuals to lead without a title and stay relevant in every economy while accelerating their impact.  He guides participants in how to discover the insight needed to be a leader for the future and challenge everyone to commit to becoming the Chief Breakthrough Officer in their organizations.   Read Less ^

Stop Selling & Start Connecting

The Gallup Organization states that 70 percent of human decision-making is emotional and 30 percent is rational.  When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience.  It is imperative for sales professionals to stop selling and start connecting.  When they sell, that’s a transaction.  However, when they connect, a relationship is created for the life of the brand. Read More >

This shift in selling has tremendous upside potential as organizations experience disruptive market forces, a change in client needs, and unseen economic headwinds.  Sales professionals who intend to grow market share by acquiring new customers and increasing margins from existing customers must examine their sales edge.

Upon completion of this session, your sales team will be inspired to: Read Less ^

  • Shift from selling to live to living to sell by creating a personal brand that attracts new opportunities and establishes credibility in the marketplace;
  • Shift from telling customers about features and benefits to asking high-grade questions that unearth other potential opportunities; and
  • Shift from just selling a service to fulfilling the customer's wants and needs including how to set up internal team members for success by providing a seamless and consistent customer experience.

Brilliant Living: Own Your Future

Welcome to the New Normal where there are never enough hours in the day to do everything you want to do. It’s time to stop waiting around for something to happen and take control of your brilliant future. Consider this your nudge, your push, your invitation to show up in a big way! Now is the time to make something happen; it’s time to take action. Read More >

Brilliant Living teaches you how to make something happen instead of playing it safe. You have a choice to make. Be average or be brilliant. Which one are you? Will you dare to be brilliant?

There are eight core areas of life that one must constantly evaluate to live a brilliant life. Learn these along with how Simon reinvented himself at Disney, as well as key insights that he’s adopted while working with 1,500 organizations in 45 countries over the past fifteen years. Read Less ^

Platinum Service with a Brilliant Touch

The Center for Customer Driven Quality at Purdue University reports that 90% of American consumers form their perception of companies based primarily on the service experience. Customers buy more frequently, make more transactions and are willing to pay more per transaction when they deal with companies who provide them with a superior service experience. On the other hand, we all know what happens when a business disappoints a customer! Read More >

To become a brilliant brand that focuses on “Platinum Service with a Brilliant Touch”, every team member must feel a significant sense of personal ownership. From the front line to the executive suite, Customer Love is all about re-enlisting heads, hearts and hands to create internal alignment, brand longevity, and customer loyalty.

Unleash a fresh way of thinking about the customer experience. Start a process that will transform your organization’s culture into one that consistently delivers Platinum Service. Teach your team members how to achieve Platinum Service from the inside out and adopt it as a way of life.

Simon T. Bailey leads this inspiring and invigorating session in which participants will learn how to:

  • Accept personal responsibility for delivering exceptional service, doing the right thing for customers not because one has to, but because one wants to.
  • Become creative, innovative, and proactive in anticipating and satisfying customer needs.
  • Use the SPARK model for Branding the Moment through platinum service
  • Velcro your brand to your customers by focusing on meaningful personal connections rather than stale customer interactions.

The two competencies that you will improve during this interactive presentation are: Read Less ^

  • Communication and Listening — Encouragement of open and honest communication with the team; clear, concise communication of messages; attentive, empathetic listening to others.
  • Initiative — Proactive pursuit of new opportunities and challenges; acceptance of ownership and accountability for enhancing results or minimizing problems.