Anne Loehr

Conflict happens, whether we want it to or not. Most of us have a strong, visceral reaction to conflict, including (but not limited to) fear, avoidance, excitement and/or dread. However, when you boil it down, conflict is just when one person's desires are different from another person's desires. It's the emotions that conflict evokes that can make situations seem explosive. Read More >

In this presentation, we will discuss ways to manage conflict, and provide practical tips and scenarios for leaders to use as they develop and implement their conflict management skills.

What You Can Expect to Learn

• Define conflict management
• Cost of workplace conflict
• Conflict triggers
• Resolving team conflict
• The importance of leader as a conflict coach

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• Learn the role of leaders in recognizing destructive conflict and determining whether and when to intervene
• Understand the common causes and triggers of conflict and how people typically approach conflict
• Determine how to use coaching and mediation to defuse conflict before it becomes harmful and destructive

Coaching is a powerful tool for unlocking the potential of individuals and teams, driving performance, development, and engagement. In this presentation, we will explore the fundamentals of coaching, including its critical role in employee development and the key skills necessary for success. Read More >

What You Can Expect to Learn

• Understand coaching's role in development
• Identify when to use coaching for performance
• Enhance listening and diagnostic abilities
• Master key coaching skills
• Strengthen relationship-building
• Cultivate self-awareness and self-coaching

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• Business case for coaching
• Essential coaching skills
• Coaching to Win BIG model
• Coaching process steps
• Relationship-building
• Self-coaching for improvement

Bias—a tendency to believe that some people and ideas are better than others—wreaks havoc in the workplace. It keeps women and people of color out of the boardroom, limits job opportunities, prevents organizations from the true monetary and cultural benefits of a diverse workforce, makes it difficult for Baby Boomers to get tech jobs, and more. It’s easy to identify and limit bias when it’s over, but that’s not always the case. Sometimes bias is completely unconscious. Read More >

In this presentation, you will understand why unconscious bias is harder to pin down and eradicate. Even those with the best intentions behave in biased ways and simply may have no idea they’re doing it. Most of us use biased language without giving it a second thought.

What You Can Expect to Learn

• Understand Diversity, Equity, Inclusion and Belonging
• Language of unconscious bias at work
• Identify potential entry points of unconscious bias in an organization
• Problems caused by unconscious bias
• Tips to manage the unconscious bias

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• The science of bias
• How bias impacts you and those around you
• Tools and tips to combat bias

Resilience comes in physical, psychological, and organizational forms. It helps people and teams recover from setbacks and crises. As in nature, diversity helps builds resilient organizations. In turn, resilient, inclusive, and supportive organizations make resilient individuals. Read More >

In this presentation, you will learn how you can develop resilience by building networks, through reflective learning, and by practicing perspective-taking.

What You Can Expect to Learn

• Gain familiarity with leading studies and evidence of the benefits of resilience in workplaces
• Identify resilience characteristics in selves and others
• Understand the elements of a culture that erodes resilience

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• What is resilience?
• The ingredients for organizational resilience
• Leveraging values, purpose, vision, and mission to build team resilience
• Overcoming obstacles to resilience

Values-based leadership instils a common set of values in all employees, improving their cohesion and motivation to work. In this presentation, you will learn how organizations that follow a shared set of beliefs have employees who are more likely to work together, which can increase productivity. Read More >

What You Can Expect to Learn

• The importance of Values
• Fundamental concepts of Values-Based Leadership
• Practical Tips for Practicing Values-Based Leadership

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• What are values?
• Values Based Leadership
• Identifying your core Values

When assessing someone’s professional capabilities, such as during a job interview, performance review, or other decision-making opportunity, it is common to rely on easily quantifiable measures, test scores, or performance metrics to make judgements. However, there are some important factors that are often overlooked, such as a person’s emotional strengths and other less measurable characteristics. Read More >

Emotional Intelligence is the ability to accurately perceive your own and others’ emotions; to understand the signals that emotions send about relationships; and to manage your own and others’ emotion.

In this presentation, you will learn how to build your emotional intelligence and use it to increase your success.

What You Can Expect to Learn

• Why Emotional Intelligence is the strongest predictor of performance
• Findings about the teams which are successful
• Tips to develop Emotional Intelligence

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• What is Emotional Intelligence?
• The Four Components of Emotional Intelligence
• How it can increase success within your team
• How it can strengthen your team

Fostering a culture of innovation is essential for driving growth, competitiveness, and employee satisfaction in any organization. In this presentation, we will explore the key features of an innovative culture and provide practical strategies to encourage creativity, autonomy, and risk-taking among employees. Read More >

What You Can Expect to Learn

• Understand the features of an innovative culture
• Encourage autonomy and motivation among employees
• Foster a competitive and open-minded mindset
• Empower employees to ask questions and challenge processes
• Create a safe environment for risk-taking and learning from failures

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• Importance of freedom and flexibility
• Learning from competition
• Fostering a questioning mindset
• Balancing risk-taking
• Building a well-connected network
• Structuring for better collaboration
• Inclusive innovation for all employees?