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Customer Experience:

John  Brandt
John Brandt

Former Editor-in-Chief, IndustryWeek

Corporate speaker John Brandt has spent decades studying leadership in effective, purpose-driven organizations, including IndustryWeek & Chief Executive. 

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John "Gucci" Foley
John "Gucci" Foley

Blue Angel Lead Solo Pilot

As Lead Solo Pilot of the Blue Angels, the US Navy's Flight Demonstration Squadron made up of the top pilots, John Foley had to perform consistently as part of a team in an intense, high-stakes environment.

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Gary S.  Kaplan
Gary S. Kaplan

Healthcare Administration Leader

As Chairman and CEO of the Virginia Mason Health System, Gary S. Kaplan applied the Toyota Production System to healthcare management – reducing high costs while improving quality, safety and efficiency.

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Vincent  Kerr
Vincent Kerr

Healthcare Management Expert

President of Care Solutions at Uniprise, Dr. Vincent Kerr is responsible for network and clinical strategy. He helps lead the effort to promote quality and efficiency differentiation within the network.

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Jon  Levy
Jon Levy

Human Behavior Scientist

Jon Levy applies cutting-edge research in neuroscience, psychology, behavioral economics and anthropology to unlock the secrets of influence and give indispensable insights into human behavior and decision-making.

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David  Marx
David Marx

Just Culture Pioneer

As the head of Outcome Engenuity, Marx helps lawmakers, regulatory authorities, and organizational leaders create risk management solutions.

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Scott  McKain
Scott McKain

Business Expert / Motivator / Author

McKain's presentations and best-selling books reveal how to create compelling connections between you and your customers, and how to stand out and move up, regardless of the economic climate in your industry.

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John J.  Nance
John J. Nance

Authority on Patient Safety & Attorney

John J. Nance, a native Texan, licensed attorney, and decorated Air Force pilot veteran, is the author of five non-fiction books, 13 fiction books, and the major healthcare book, Why Hospitals Should Fly.

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